Hotspot Shield Not Working? Contact Tech Support, Then Eugene.
Hidden in one of the files bundled with Hotspot Shield is this email address: email@example.com . It's listed as the digital signer (owner) of the program. Who could it be?
Well, there are two "Eugenes" on the management board at anchorfree. One is a co-founder and the other is the chief architect. If, after visiting the Hotspot Shield Troubleshooting and contacting tech support they still haven't got back to you, try this email address.